Nothing better than a lil' phone humor!
Our insightful Client Services department makes it a cinch for a variety of small and medium-sized businesses to use our friendly, professional virtual receptionist service. Each day, our Problem Solvers & Happiness Makers update our clients’ call handling instructions, help with call forwarding, and generally make sure everything’s working well. We’ve recently added another wonderful, charming team member, straight from our virtual receptionist ranks (in fact, every member of our Client Services team started at Ruby® as a virtual receptionist!).
If you’re a current or soon-to-be client, you may soon be speaking with the ever-cheerful Jennifer Sullivan! What better way to get to know Jennifer than to have her answer a few questions in her own words? Without further ado…
What appealed to you most about a position in Client Services?
I love the idea of being able to build relationships with our clients while simultaneously getting to solve support “puzzles,” (I love puzzles, Boggle, Wheel of Fortune…gotta keep the mind sharp!) As a virtual receptionist, it was always the highlight of my day when I got the opportunity to share a brief conversation with a client. Now, I get to speak with clients regularly, and I have even more opportunities to WOW them. I also get to spend the day thinking critically and finding solutions. It’s very rewarding!
What do you think makes Ruby’s Client Services department so special?
My coworkers! They truly embody the Ruby spirit. They are all professional, creative, and intelligent ladies who impress me, and our clients daily. I have great mentors.
You’ve traveled all over — you’re originally from Alaska and Hawaii, have lived in Cape Town, South Africa (studying sea urchins at their Government Research Aquarium), and have been SCUBA diving off Madagascar. What about Portland drew you here?
Portland is a unique metropolis. It has all the luxuries and excitement of a big city, with the personality and warmth of a smaller one. I like that you can drive a short distance (relatively short, I’m from Alaska) and be on the coast or in a desert or on a mountain! I wouldn’t be able to survive without a good balance of rural and urban life.
What are some of your favorite things to do when you’re not at Ruby?
I like to rollerblade, sing karaoke, eat/make/share fantastic meals, play dress-up, build forts, go backpacking, collect and create art, and pretend that I live underwater.
