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Meet Jennifer Sullivan, Ruby’s Newest Problem Solver & Happiness Maker!
Nothing better than a lil' phone humor! Our insightful Client Services department makes it a cinch for a variety of small and medium-sized businesses to use our friendly, professional virtual...
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Ruby Answers Phones at the Oregon Humane Society’s Telethon!
There's our team, always answering with a smile! Our team of virtual receptionists is great at cheerful, professional phone answering and many of us also have a soft spot for animals (as you might have...
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Monica Wofford Inspires Confidence at Ruby!
Last night, Ruby®‘s virtual receptionist team came together for our final staff meeting in 2011. In addition to eating Hot Lips pizza, Creating Community, and chatting with coworkers, we had a special...
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3 Easy Ways to Welcome a New Employee
A welcome gift can also set the stage for a great first day! We’re all about great first impressions at Ruby®, and making every new member of our virtual receptionist team feel welcome on day one is...
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Ruby’s Virtual Receptionists Volunteer at the Oregon Food Bank!
One of the remarkable things about Ruby’s team of talented virtual receptionists that they all have in common is compassion for others. They commit each day to fostering happiness and making their...
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Tips for Gathering Customer Feedback
Jason Lander - Founder & CEO of Hively Guest blogger Jason Lander is the Founder and CEO of Hively. Hively lets your customers give you real-time feedback with 1 click, at their convenience. Ruby®...
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Customer (DIS)Service: What’s Lacking and How to Get It Back
CNBC recently aired a special entitled “Customer (DIS)Service: A Maddening Look at the State of Customer Service” where they shined a spotlight on the customer service provided by outsourced call...
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Ask a Virtual Receptionist! Topic: Making Someone’s Day
Ellie B. We talk a lot about Fostering Happiness at Ruby® (it is one of our Core Values after all!), and we give our virtual receptionist team strategies to make our clients’ and callers’ days...
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Going Green with Ruby’s Alternative Transportation Program
Ellie (with the Ruby cruiser), Tasia, and Kristin Our Core Values drive everything we do at Ruby Receptionists, including our benefits. With Creating Community in mind, we launched our Alternative...
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Cyber Sleuth: Use Social Media to Create Connections with Your Clients!
Photo by timofeia Facebook, my dear Watson! The pinnacle of Ruby service (and customer service in general) is making meaningful connections with clients, but actually getting to that point can be a...
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How Does Call Forwarding Work?
If you’ve had the pleasure of speaking with a receptionist at Ruby, you know the experience is nothing short of magical. But have you ever wondered about the behind-the-scenes magic that makes Ruby...
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Tackling the Classic Dilemma: Hire In-House or Outsource?
The right receptionist can be an invaluable member of your team, building customer relationships and lessening many of the burdens of small business ownership. However, the financial commitment of...
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The Secret to Charming Callers Every Time
Does the thought of answering your own phone make you a little anxious? Are you energized by data, facts, and figures—but not people? Are you looking for relief so you can focus on the work you’re...
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What Mobile Callers Want & How to Deliver
If you’re following our series, you know smartphone users are calling businesses more than ever before, and the number of mobile-to-business calls is expected to keep rising. How can small businesses...
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From Click to Customer: How to Capitalize on the the Inbound Call Renaissance
There’s nothing like a warm lead—a potential customer who needs a service or product you provide, and seeks you out as a solution. And for small businesses, there are more opportunities to capture...
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Small is BIG: How Customer Service is Boosting Business
As we shared last year, more than 90% of U.S. businesses are small businesses. Despite the challenges, the entry rate of new businesses is growing steadily and, for the first time since 2007, exceeded...
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How Ruby Became Ruby: Our Small to Big Story
With millions of delighted callers and thousands of businesses grown, Ruby Receptionists® has a lot to be proud of—but it didn’t happen overnight. When we started in 2003, we had just four...
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15 Customer Touchpoints to Revolutionize Your Small Business
In honor of National Small Business Week, we’re celebrating the fact that small is big—in a lot of different ways. The little touchpoints your customers experience when interacting with your business...
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Top 10 Customer Service Posts for Small Business
Small Business Week is the perfect time to brush up on customer service, and these popular blog posts from The Watercooler archives are a solid place to start. Check out our compilation of reader...
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Integrate Calls & Emails to Create a Harmonious Customer Experience
Have you ever had a moment of panic after placing an order online? Wait, did I choose my shipping address, or Mom’s? Did I go with the black skates, or the metallic blue ones? I remembered to add the...
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