As a small business owner, you most likely understand the opportunities and value delivering a top-notch customer experience presents. More and more, that customer experience starts on the phones. If customers can’t get ahold of you or have a poor experience when you do answer, odds are that they won’t do business with you. Conversely, businesses that emphasize quality phone service are building long-lasting relationships and creating happy customers willing to shout about them from the rooftops.
Join us on Wednesday, August 17 at 10:00 am Pacific, as Christina Burns, our Director of Client Happiness, and Nico Dato, Head of Marketing at Podium, discuss not only how to create a great call answering experience for your callers, but also how to convert those critical connections into online reviews. After all, U.S. consumers tell an average of 15 people about a positive business experience. Moving that positive word-of-mouth online can expand the reach from 15 potential new clients, to thousands!
Webinar key takeaways include:
- Why it’s important to have a real person answering your phones
- The key components of a good phone call
- How online reviews can turn browsers into buyers
- What your business needs to do to collect more reviews
