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Emotional Intelligence: The Customer Service Super Star
In any role where you communicate with others, emotional intelligence is the name of the game. When everybody has a cell phone, and we can interact with people at any time of the day, it’s harder than...
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WOW Story of the Month: Queen of Everything
Like most businesses, Ruby receives a huge flow of incoming emails each day. To help us manage our general inbox, we have a dedicated group to sort through each and every email—our Happiness Concierge...
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5 Ways to Cultivate Customer Delight
If you consider “fine” a four-letter word, and “good enough” just doesn’t cut it for your business, today’s post is for you. We’re exploring two middle levels of the Ruby Service Pyramid, Foster...
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Harnessing the Written Word for Small Business Success
In any given month, more than 1 billion users worldwide log on to Google to search for information. More than 1 billion users open their Gmail accounts, and more than 1 billion users are watching...
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7 Things Every Small Business Should Automate
What if you could save time, improve efficiency, and provide your customers with a better experience, all while actually taking work off your plate? Automation is the tool of the innovative business....
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WOW Customers by Delivering the Unexpected
The Ritz-Carlton is famous for anticipating the needs of their guests, winning dedicated lifelong customers in the process (and getting some pretty great press). How do their employees achieve the...
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Ruby Named Finalist in Growth Stage Category Award
It’s no accident that two of Ruby’s 5 Core Values are “Grow” and “Innovate.” We purposefully selected these two values because they’re key to delivering exceptional service to our customers, as well...
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3 Overlooked Soft Skills that Set Your Customer Service Apart
When it comes to customer service, soft skills are the keys to success. Working with people requires a certain level of emotional intelligence and people skills. While these skills can’t be quantified...
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WOW Story of the Month: A Little Comfort Goes a Long Way
Ruby customer, Jonathan Whistman, received a call that you never want to get: his coworker, Kellie, had been in an accident. A major one. Miraculously she sustained only extensive bruising and...
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Tips from the UX Team: Delivering Stellar Service Through Design
Chances are whatever type of product or service you offer, you want your customers to have a great experience with it. But how do you get there? How do you ensure a positive user experience? According...
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What Does it Mean to Be a Customer Service Champion?
This week is International Customer Service Week, and as such, we’re sharing interviews with unique perspectives on what it means to be a champion of customer service. At Ruby, Problem Solvers &...
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How Ruby Hires Service Champions
Ruby® Receptionists’ mission is to create real, meaningful, personal connections in today’s increasingly technology-focused, virtual world, and we rely on our core values to guide us in all we do. In...
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Webinar: The Secret to Attracting and Retaining Customers
A great customer experience is the not only the biggest driver of customer loyalty, but also a primary method for building word-of-mouth buzz that brings in new business. In our free 45-minute webinar,...
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5 Common Challenges Facing Small Business (and How to Overcome Them)
The path of starting a small business is paved unevenly, with many pitfalls and obstacles to jump. Entrepreneurs are tasked with taking an idea from the early stages all the way through to sales,...
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WOW Story of the Month: Perfect Prom Connection
It’s homecoming season! In the spirit and tradition of this nostalgic time of year—and the school dances high school students everywhere are inevitably preparing for—this month’s WOW Story goes all...
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Ruby Wins Growth Stage Company Award!
Last night, we were honored to be named the Growth Stage Company winner of the Tom Holce Entrepreneurship Awards, sponsored by Oregon Entrepreneurs Network. Congratulations to our fellow category...
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